At Cubiclexpress, we want you to feel confident in every purchase and strive to deliver top-quality products – every time. If for any reason you are not completely satisfied with your purchase, our straightforward refund and return policy is here to help.
Eligibility for Returns
- Returns are accepted within 30 days from the date of delivery, provided the item is unused, in its original packaging, and in resalable condition.
- Custom-made or special-order items and products marked as “final sale” are not eligible for return.
- Proof of purchase (order confirmation or invoice) is required for all returns.
Process for Returns
- Contact our support team at support@cubiclexpress.com within 30 days of receiving your order. Please provide your order number and details of the item you wish to return.
- Carefully repackage the item in its original condition and packaging.
- Once approved, we will issue a return shipping label (if applicable) or provide details on shipping your item back to our facility.
- All returns must be shipped within 7 days of receiving approval.
Refunds & Store Credit
- After your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original method of payment within 7–14 business days.
- Alternatively, you may request store credit or a product exchange at no extra cost.
- Shipping charges are generally non-refundable, except in cases of manufacturing defects or fulfilment errors.
Exceptions & Special Circumstances
- Custom orders and clearance items are not eligible for return or refund unless defective.
- If an item arrives damaged or defective, contact us within 48 hours with photos, and we will arrange a replacement or full refund at no cost to you.
- Returns from remote locations may be subject to additional shipping charges, as specified during your return request.
Questions or Assistance?
Email our support team at support@cubiclexpress.com for any assistance regarding returns, refunds, or exchanges. Our team is here to help you every step of the way.
