At Cubiclexpress, we want you to feel confident in every purchase and strive to deliver top-quality products – every time. If for any reason you are not completely satisfied with your purchase, our straightforward refund and return policy is here to help.

Eligibility for Returns

• Returns are accepted within 30 days from the date of delivery, provided the item is unused, in its original packaging, and in resalable condition.
• Custom-made or special-order items and products marked as “final sale” are not eligible for return.
• Proof of purchase (order confirmation or invoice) is required for all returns.​

Process for Returns

1. Contact our support team at support@cubiclexpress.com within 30 days of receiving your order. Please provide your order number and details of the item you wish to return.
2. Carefully repackage the item in its original condition and packaging.
3. Once approved, we will issue a return shipping label (if applicable) or provide details on shipping your item back to our facility.
4. All returns must be shipped within 7 days of receiving approval.​

Refunds & Store Credit

• After your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original method of payment within 7–14 business days.
• Alternatively, you may request store credit or a product exchange at no extra cost.
• Shipping charges are generally non-refundable, except in cases of manufacturing defects or fulfilment errors.​

Exceptions & Special Circumstances

• Custom orders and clearance items are not eligible for return or refund unless defective.
• If an item arrives damaged or defective, contact us within 48 hours with photos, and we will arrange a replacement or full refund at no cost to you.
• Returns from remote locations may be subject to additional shipping charges, as specified during your return request.​

Cancellation policy revised

1. No returns or refunds: All sales are final. We do not offer returns or refunds for any reason.
2. Damage during transit: If your item is damaged during transit, please contact the transportation company (Xpressbees) directly. We are not responsible for any damage that occurs during shipping.
3. Missing items: If you receive a missing item, please contact us within 24 hours of receiving your order. We will require video proof of the missing item and a thorough audit will be done by our team. If the missing item is confirmed, we will send you a replacement item.

Questions or Assistance?

Email our support team at support@cubiclexpress.com for any assistance regarding returns, refunds, or exchanges. Our team is here to help you every step of the way.